Refund policy

At YASRAF CLOTHING, we want you to love every purchase you make with us. If your order does not meet your expectations, we offer a 14-day return policy subject to the terms and conditions below.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in its original condition.
  • The product must be returned with its original packaging, tags, labels, and accessories intact.
  • The item must not have any makeup, perfume, stains, damage, or signs of wear.
  • Proof of purchase or order details may be required.

2. Items That Cannot Be Returned

For hygiene and product-specific reasons, the following items are generally not eligible for return:

  • Customized or altered products
  • Items that have been worn, washed, or damaged
  • Products returned without original tags or packaging
  • Sale or clearance items, unless received damaged or incorrect
  • Items specifically marked as non-returnable on the product page

3. Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with:

  • Your order number
  • Clear photographs/videos of the item
  • A brief description of the issue

After reviewing your request, we will provide the appropriate solution, which may include a replacement, exchange, or refund.

4. Return Process

To request a return, please contact our customer support with your order number and reason for the return.

Once your return request is approved, we will provide you with the necessary return instructions.

Please do not send products back without receiving return confirmation from YASRAF CLOTHING.

5. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method. Shipping charges are generally non-refundable, unless the return is due to an incorrect, defective, or damaged product.

The time required for the refund to appear in your account may vary depending on your payment provider or bank.

6. Return Shipping

Unless the product received is wrong, damaged, or defective, return shipping charges may be the responsibility of the customer.

For approved returns due to an error on our part, YASRAF CLOTHING will provide appropriate return instructions.

7. Exchanges

If you wish to exchange an eligible item, please contact us within 14 days of receiving your order.

Exchanges are subject to product availability and the same condition requirements mentioned above.

8. Important Note

YASRAF CLOTHING reserves the right to refuse a return or refund if the returned product does not meet the conditions outlined in this policy.

We recommend keeping your return shipment receipt or tracking information until your return has been successfully processed.

Contact Us

For any questions regarding returns or refunds, please contact us through our Contact Us page or the customer support details provided on our website.

Thank you for shopping with YASRAF CLOTHING — Elegance in Every Stitch. ✨